Connexions Staffordshire

Quality Standards 

The matrix Standard
The matrix Standard is the national quality standard for any organisation that delivers information advice and/or guidance on learning and work.  The Standard consists of eight elements, four focused on service delivery and four focused on service management. The Standards are:

1. People are made aware of the service and how to engage with it.
2. People’s use of the service is defined and understood.
3. People are provided with access to information and support in using it.
4. People are supported in exploring options and making choices.
5. Service delivery is planned and maintained.
6. Staff competence and support they are given are sufficient to deliver the service.
7. Feedback on the quality of the service is obtained.
8. Continuous quality improvement is ensured through monitoring, evaluation and action.

Click here for further information on the matrix Standard and how it can benefit your organisation.


Click here to find out about the quality standards that Connexions Staffordshire works to.